Frequently Asked Questions
How to choose the right system?
Please inform us about your energy storage requirements, the capacity of the PV project installation, the scenario of the project site, and the arrangement of the components.
How about the delivery time?
Delivery time typically ranges from 7 to 20 days for bulk orders.
What is the warranty for the solar system?
Solar panels come with a 25-year warranty. On-grid and hybrid inverters feature a 5-year warranty, while specific off-grid inverters have a 2-year warranty.
How can I get better technical service?
Our professional engineering team provides comprehensive support based on your requirements. We offer 24-hour online service to resolve issues within 1 hour.
What is the protection rating for these inverters?
The units are rated NEMA-6, IP-66, or IP-67, making them highly resistant to dust and water, suitable for demanding outdoor environments.
What communication methods do the inverters use?
The system utilizes Power Line communication for data transmission and monitoring.